Return & Refund Policy

We attach importance to the quality of product and services, so before sending the parcel out, we have to check the product twice and package by ourselves.

1. How to deal with, If the item is defective?
   We are sorry that the item is defective, and we will actively deal with such incidents. We also need your help.
   First: If the item is defective, please notify us within 30 days of delivery.
   Second: please shoot the picture of the defective item, and then send the picture to us by email so that I could submit them to our Technical Director. After she checks and agrees, we will add the news to your next order for free.
   Third: if we could not Identification. All items must be returned in their original condition to qualify for a refund or exchange of goods. The buyer is responsible for all shipping costs incurred. But to compensate for the loss of customers, through our assessment, we will give you some more discounts on the next order.
2. Return or cancellation policy with cooling off period (a time-frame in which the customer may return the goods they have purchased without any explanation) within 30 days of delivery. The buyer is responsible for all shipping costs incurred.

If the consumer causes the return, a consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. The refund (payment fee included, shipping fee not included) will be done within 7 business days.

If the goods received are damaged or not correct due to our reasons, and the consumer is not required to bear the shipping fee for this reason. In addition, no restocking fee is to be charged to the consumers to return a product. A full refund (payment fee included) will be done within 7 business days.

Before you make a return, please get in touch with our service first. Your kindly understanding and cooperation will be highly appreciated.

Email: support@auhwafo.com

After-sales service time：GMT +8: AM 8:00-18:00PM